Domestic BPO Recruitment Best Practices

A Brief Note                                      

Recruitment basically means providing Man Power Requirements to the Clients according to their needs or we can say that recruitment is the process of attracting candidates and selecting among them who best suits your needs. Since the demand from the clients is increasing day by day, it was necessary to realign & implement few practises to improve the recruitment efficiency 

On a practical study, our findings on the recruitment are as follows:

Walk-in’s vs selection Trend: 

          On a sample 3 month study on the domestic recruitment, the candidate rejection %age was around 61% from the various recruitment sources.

Since the rejection %age shot sky high, it was very necessary to bring in an innovative method to increase selection %age from the existing walk-in candidate pool.

On further analysis of the rejected candidates, below are the findings:

The top reason under rejected candidates was contributed by “Salary Concerns – 40%” which had low scope to work upon.
The least contributor “Others - 25%” had various reasons for rejections:

• Candidates looking for Non-voice process
• Candidates wanted Night shift jobs
• Candidates were highly qualified 

which again had very less scope to work upon.


There were about 35% of candidates who were rejected in the HR/ Operations round for basic reasons as listed below:

• Lack of Communication
• Grammatical errors
• Lack of presentation skills
• Not expressive due to Interview fear

The above categorized candidates are workable, hence we have designed this new module for improving the selection %.
The target audience from the rejected list who falls under “Communication” have been counselled by HR professionals to join a training program designed exclusively.

The exclusive training program has been designed for 6 days wherein we cover, 

• Grammar
• Sentence formation 
• English communication (expressing ideas/ views)
• Convincing skills in English
• Interview skills
• Soft skills
• Telephone etiquette
• Role plays 
• Playing Motivational videos

Post 6 days of training, the candidates undergo a certification program on the topics covered.
These certified candidates will be presented further for OPS interview.

Result:                                                                                         

• The above practice helped us to increase our monthly selection by 14%-18%.

Additional Benefits:                                                                     

• This best practice also proved that the employees association with our organisation is beyond 6 months.